Return & Refund Policy

Effective Date: July 21, 2026

At Sajuma, customer satisfaction is our priority. We strive to deliver high-quality jewellery that meets your expectations. Please read this Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

• You receive a damaged or defective product.
• You receive the wrong product.
• The product has a manufacturing defect.

To be eligible for a return:

• The request must be made within 48 hours of receiving your order.
• The product must be unused, unworn, and in its original condition.
• All original tags, packaging, and accessories must be included.
• A valid Order ID or Invoice is required as proof of purchase.

2. Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges for:

• Used or worn jewellery.
• Products damaged due to misuse, improper handling, or normal wear and tear.
• Items returned without their original packaging or tags.
• Customized or personalized jewellery.
• Products purchased during clearance or special sale events, unless they are damaged or incorrect upon delivery.

3. Refund Policy

Once we receive and inspect the returned product, we will notify you whether your refund has been approved or rejected.

If approved:

• Your refund will be processed to your original payment method.
• Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

Note: Shipping charges are generally non-refundable unless the return is due to an error on our part.

4. Replacement Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement instead of a refund, subject to product availability.

5. Return Shipping

If your return is approved because the product is damaged, defective, or incorrect, Sajuma will provide instructions for the return process.

For returns that are not due to our error, the customer may be responsible for the return shipping charges.

6. How to Request a Return

To initiate a return or replacement request, please contact us with the following information:

• Order Number
• Full Name
• Photos of the Product
• Photos of the Packaging
• Brief Description of the Issue

Our support team will review your request and guide you through the next steps.

7. Cancellation Policy

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. If eligible, you may request a return after delivery in accordance with this Return & Refund Policy.

8. Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us.

Sajuma

Phone: +91 77953 55289

Email: support@shopsajuma.com

Location: Bangalore, India